📄 Refund & Return Policy

Last updated: September 16, 2025

At Floppers, your satisfaction is our top priority. If for any reason you are not fully happy with your purchase, we are here to make things right.

1. Returns

• You may return your item(s) within 30 days of receiving your order.

• To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

• Proof of purchase (order confirmation or receipt) is required.

2. Refunds

• Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed within 5-10 business days to your original payment method.

• Please note that shipping costs (if any) are non-refundable.

3. Exchanges

• Need a different size, color, or style? No problem! You can request an exchange within 30 days of delivery.

• Exchanges are subject to availability. If the desired product is unavailable, you may choose a refund instead.

4. Damaged or Defective Items

• If you receive a defective or damaged item, contact us immediately at floppersOnline@outlook.com with photos of the issue.

• We will replace the item free of charge or issue a full refund.

5. Shipping Returns

• To return your product, please contact us at floppersOnline@outlook.com to receive detailed return instructions.

• Customers are responsible for paying their own return shipping costs unless the product was defective or incorrect.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account again.

2. Contact your credit card company or bank (it may take time before your refund is officially posted).

3. If you’ve done all this and still haven’t received your refund, please contact us at floppersOnline@outlook.com.

7. Contact Us

For any questions about returns or refunds, please contact our support team:

Floppers
Email: floppersOnline@outlook.com
Website: www.floppers.com